is a technology that automates interactions with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.
SmartcallIVR systems have the advantage of making callers and customers feel like they are being attended to, even if it is just by a machine. SmartcallIVR system can help to direct customers to the right support channel they need.(e.g.: Press 1 for sales, Press 2 for promos, Press 5 to talk to an executive, etc.) Imagine having a telephone banking IVR that allows you to perform various transactions, including bill payments, account information, money transfer and so on.
Print and provide only one number for all the departments in your advertisements and brochures. Will impress your callers and increases the reputation of your brand name. Excellent customer satisfaction. Attending the call at the first ring. Multilingual greetings to the caller. It is very useful when you have to distribute same type of information to every caller. IVR works 24 hours a day and it never greets a caller with tired voice.
Interactive Voice Response systems provides you many features. Some of the features are following: Sound: Play a sound during call Record: To record user voice during the call DTMF: To take input from phone keypad Call Transfer: To transfer the call to another number Web : To do a web api call. Used for web lookup or posting data on a remote server