Call Recording

Voice logger for Call Recording.

Voice logger is an important tool for recording interactions between contact center agents, supervisors, and managers on one hand and prospects, leads or customers on the other. A voice logger is an integral part of any communication system and can store correspondence in multiple formats. A voice logger is a device or program used to record audio information from telephones, radios, microphones and other sources for storage on a computers hard drive or removable media.

Our Voice Logger solution is ideal for any business that demands comprehensive functionality and customizability. Designed to work seamlessly with Predictive Dialer, IVR (Interactive Voice Response) and ACD (Automatic Call Distributor) solution, it is perfect for contact centers or enterprises that need an end-to-end solution, or just a standalone voice recording solution that integrated with their current setup. So, whether you wish to start with a simple set-up or extend your current capabilities.

our solution will enable you to do so with the shortest Time-to-implementation, without upgrading or replacing your hardware and software, or incurring additional infrastructure and IT costs. With all these features, our Voice Logger will help you achieve your quality goals without the overhead of maintenance and upgradation costs.


Features

  • Recording of all channels per on Analog Line.
  • Accessible of Logger over a LAN
  • Call Detail Report for all channels
  • Caller and Calling Number identification
  • Start time, Stop time and duration of every call
  • Searching of records by date, time, duration, phone number etc
  • Storage of calls in wav,gsm format
  • Storage as per hard disk capacity of computer
  • Extension Number Recording
  • Advanced Search with Extensive Options
  • Real-time Call Monitoring
  • Scalable to Log Higher Densities
  • Use of Call Recording.

Use of Call Recording.

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